SHIPPING & RETURNS/REFUNDS
Processing & Shipping Policy
*Be sure that your shipping and billing information are the same to avoid order cancellation. Your order will be automatically cancelled in effort to avoid fraud if you fail to do so.
*Please anticipate an additional 2 business days for payment processing.
*ALL ORDERS ARE FINAL UNLESS APPROVED FOR EXCHANGE.
Proof of ID will be required for ALL flagged transactions to prevent fraud activity. Orders that do not have matching billing and shipping addresses will be refunded.
Kimbria's Kollection ships through the following carries: USPS and FedEx.
Signature will be required upon delivery. Failure to sign will result in your order being returned to the carrier location and re-attempted for delivery the next business day. Signature is also required for all pick-up orders.
Hair is NOT on hand, unless stated as being on hand. Processing and shipping time varies by the product. Please refer to the "expected shipping time" listed on each item and anticipate 2 additional business days for payment processing.
Shipping times listed in checkout refers to AFTER your order has been received by us from our manufacturer and is now being shipped out to YOU.
Please place all orders in advance to avoid any inconveniences, as Kimbria's Kollection cannot control any shipping mishaps.
Please note our manufacturers do not work on holidays or weekends.
Due to federal health regulations, ALL HAIR SALES ARE FINAL.
Exchanges will only be applicable if an error was made by the manufacturer or Kimbria's Kollection. To qualify for an exchange, the item(s) must be in it's original condition (not worn, washed, combed out, etc). Please email us at firstname.lastname@example.org with photo evidence within the first 48 hours of your order being delivered to be granted an exchange.
Delays & Missing Packages
Please note that any delay is out of our control. For more information on any delay with your order, please contact the respective shipping carrier.
Please be sure that all shipping information is correct upon ordering. Kimbria's Kollection will not be held responsible for any incorrect addresses or missing packages. Once tracking information has been given to customers, the customer is solely responsible for contacting the shipping carrier with questions/concerns.